Team Development - Cultural Change

Group of Senior Partners in a Legal Practice

To achieve a client focused culture. This involved supporting them to identify and implement processes to focus on the following, better management of client relationships, orchestrating teams on a global basis, creating opportunities.

Aims

To achieve a client focused culture. This involved supporting them to identify and implement processes to focus on the following:

  • better management of client relationships
  • orchestrating teams on a global basis
  • creating opportunities

Action

The change process included a number of skills building sessions around enhancing their consultancy skills, leadership attributes, understanding motivation and what clients value.

Outcome

The team leader has reported increased business from the client.

Return to Case Studies