The team faced difficulty in making clear decisions and maintaining commitment and cohesion as decisions are implemented. The team also faced significant issues around work sharing and allocation within the wider group against a constantly changing set of external demands.
The Success Group introduced a programme combining a mixture of team and individual coaching. After an offsite workshop designed to help the team create a better decision-making process and apply it to significant group-wide issues, one team member told us "From my point of view I thought this was a real breakthrough workshop and I think we made two years' progress in two days."
The team went on to develop and implement a new work scheduling and reporting process focused around external and internal customer needs. Despite very significant obstacles to this change, it has increased management focus and accountability for work programmes.
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